PRIVACY POLICY

1.  Introduction

Medvet Science Pty Ltd (Medvet) ABN 15 008 089 745 is committed to observing the National Privacy Principles as set out in the Privacy Amendment (Private Sector) Act 2000. 

Medvet has adopted all principles set forth in the National Privacy Principles that govern the collection, use, disclosure, quality, security, access and correction of information that personally identifies an individual ("personal information"). This Policy Statement applies to all personal information that Medvet may collect, use and disclose, whether that information is manually or digitally processed.

2. Personal Information

Medvet collects personal information when we provide our services to you. Generally Medvet will tell you why we are collecting information, when we collect it and how we plan to use it or this will be obvious at the time of collection.

Medvet usually collects personal information directly from you although sometimes we may use agents or service providers to do this for us. Medvet may also acquire lists from other sources, both from other companies and from public documents.

3. Use of Information

Medvet usually collects personal information such as your name, address and telephone number. In some instances it may include your date of birth and medical records. When you are online, Medvet collect information regarding the pages within our network which you visit and what you click on. As a general rule Medvet does not collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services and if the law requires us to, Medvet will seek your consent to collect it. 

Medvet use your information to provide our services to you, to fulfil administrative functions associated with these services, for example billing, to enter into contracts with you or third parties and for marketing and client relationship purposes.

4. Other Disclosure of Personal Information

Medvet does not disclose personal information that it holds about Clients or Recipients to third parties without their consent, unless permitted under the National Privacy Principles or unless otherwise required by law. Medvet respects the privacy of users visiting our website and does not share any personally identifiable information with any third parties.

5. Use of Aggregate Data

Medvet may collect certain non-personal information to optimise our goods and services including our web pages for your computer (e.g. the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). Medvet may use such non-personal information for internal purposes, including but not limited to improving the content of our sites.

Medvet may use personally identifiable information in aggregate form to improve our goods and services including our web sites and make them more responsive to the needs of our customers.

6. Data Integrity

Medvet only uses personal information necessary to perform the Services requested. Occasionally, Clients provide more personal information than is necessary for that purpose (for example, providing us with a name, street address and e-mail address, when only the name and e-mail address are necessary). In such cases, Medvet identifies and utilises the required data. The rest of the data remains secure and unused until it is destroyed or returned to the Client, upon request. Medvet only stores personal information when specifically requested to do so by the Client, or as part of standard back-up/archiving process.

All archived files are stored in a secure facility.

7. Data Security

Medvet utilises reasonable and appropriate protections to ensure that personal information in its care is not misused or lost or accessed without proper authorisation. Access to personal information stored on Medvet servers is restricted to those employees or contractors who require such access to perform a legitimate business purpose relating to the Services, maintenance, internal security or other related issues. All Medvet employees and contractors, as a prerequisite for employment, are required to sign a strict and detailed confidentiality agreement in relation to the personal information that they will have access to.

8. Correction of Personal Information

Medvet takes reasonable steps to ensure that all personal information it holds is accurate, complete and up to date. Clients and other individuals should also promptly notify Medvet if any personal information that Medvet hold about them is incorrect or out of date.

9. Access to Personal Information

Individual Recipients seeking access to their personal information that Medvet has received from its Clients should contact the Client directly. Medvet is happy to provide access to such personal information, to any interested Recipient upon request, providing appropriate identification is made available and the Client consents to the release of the information.

10. Opt-Out

Individuals seeking to remove themselves from future messages sent from Medvet should follow the instructions found within the sent message. After the Opt-Out request is processed, a final message is sent to the Recipient confirming the address removal. Medvet requirements state that all Client messages sent to Recipients must contain contact information at the beginning or end of the message.

11. Online Links to Third Party and Co-Branded Sites

Medvet may establish relationships with business partners that allow visitors to our Internet sites to link directly to sites operated by these partners. Some of these sites may be "co-branded" with our logo; however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Policy will apply to any personal information Medvet obtains in this manner.

Medvet is not responsible for the content or practices of Web sites operated by third parties that are linked to our sites. These links are meant for the user's convenience only. Links to third party sites do not constitute sponsorship, endorsement or approval by Medvet of the content, policies or practices of those third party sites. Once you have left our site via such a link, you should check the applicable Privacy Policy of the third party site.

12. Review of Compliance

Medvet will review its compliance with the National Privacy Principles on a regular basis and may amend this Privacy Policy Statement from time to time.

13. Contact Details

If you have any enquiries, concerns or complaints relating to this Privacy Policy or practices, or you wish to request access to any of the personal information Medvet holds about you, please contact Medvet's Privacy Officer as follows:

Medvet Science Pty Ltd
115 Sherriff Street, Underdale SA 5032
Phone +61 8 8132 7400
Email:  info@medvet.com.au